Privacy Policy
Last updated: 3 April 2026
Introduction
Hague House ("we", "us", or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website, use our services, or communicate with us — including through WhatsApp Business.
By using our services, you agree to the collection and use of information in accordance with this policy. If you do not agree with the terms of this policy, please do not access our website or use our services.
Information We Collect
We may collect personal information that you voluntarily provide to us, including but not limited to:
- Name, email address, phone number, and other contact details
- Account registration information such as passwords and preferences
- Booking and scheduling information for studio sessions and lessons
- Payment information processed through our secure payment providers
- Messages and communications sent to us via email, website forms, or WhatsApp
- Technical data such as IP address, browser type, and usage analytics
How We Use Your Information
We use the information we collect for the following purposes:
- To provide, maintain, and improve our services
- To process bookings, payments, and manage your account
- To communicate with you about your bookings, enquiries, and service updates
- To send promotional messages and offers where you have consented
- To comply with legal obligations and resolve disputes
WhatsApp Business Communications
We use WhatsApp Business as a communication channel to interact with our clients. This section explains how we handle your data in connection with WhatsApp Business.
What We Use WhatsApp For
- Responding to enquiries about our studio services and lessons
- Sending booking confirmations and appointment reminders
- Providing customer support and answering questions
- Sharing updates about our services, availability, and promotions (with your consent)
Data Collected via WhatsApp
When you communicate with us via WhatsApp, we may collect:
- Your phone number and WhatsApp profile name
- Message content, including text, images, audio, and files you send us
- Timestamps and message delivery/read status
WhatsApp messages are end-to-end encrypted by default. However, when using WhatsApp Business API, messages may be processed and stored by Meta Platforms, Inc. in accordance with their own privacy policy. We encourage you to review WhatsApp's Privacy Policy for more information.
Consent and Opting Out
By initiating a WhatsApp conversation with us or providing your phone number and consenting to WhatsApp communications, you agree to receive messages from us on WhatsApp. You can opt out at any time by:
- Sending us a message saying "STOP" on WhatsApp
- Contacting us via email to request removal from WhatsApp communications
- Blocking our WhatsApp Business number
Opting out of WhatsApp messages will not affect your ability to use our other services. We may still contact you through other channels for essential service-related communications.
Data Retention for WhatsApp Messages
We retain WhatsApp conversation history for as long as necessary to provide our services and fulfil the purposes outlined in this policy. Booking-related messages may be retained for a reasonable period after the service is completed for record-keeping and dispute resolution purposes. You may request deletion of your WhatsApp conversation data by contacting us.
Data Sharing and Third Parties
We do not sell your personal information. We may share your data with third parties only in the following circumstances:
- Service providers: payment processors, hosting providers, and communication platforms (including WhatsApp/Meta) that help us operate our services
- Legal requirements: when required to comply with applicable law, regulation, or legal process
- Business transfers: in connection with a merger, acquisition, or sale of assets
Data Security
We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.
Your Rights
Depending on your location, you may have the following rights regarding your personal data:
- Access: request a copy of the personal data we hold about you
- Rectification: request correction of inaccurate or incomplete data
- Erasure: request deletion of your personal data
- Restriction: request that we limit processing of your data
- Portability: request transfer of your data to another service
- Objection: object to processing of your data for certain purposes
To exercise any of these rights, please contact us using the details below.
Children's Privacy
Our services are not directed to individuals under 16. We do not knowingly collect personal information from children under 16. If you are a parent or guardian and become aware that your child has provided us with personal data, please contact us so we can take appropriate action.
Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the "Last updated" date. We encourage you to review this page periodically for any changes.
Contact Us
If you have any questions about this Privacy Policy or wish to exercise your data rights, please contact us:
- Email: info@haguehouse.com
- Phone: +44 (0) 20 30 11 2003
- WhatsApp: +44 20 3011 2003
- Website: Contact Page
See also: Privacy Policy · Terms & Conditions · Cookie Policy